What should distributors look for in a vape maintenance plan?
Focus on scope of coverage, turnaround time, and whether the plan includes customer education. A good plan should reduce device failures and returns, not just fix them when they happen.
Is in-house maintenance worth it for a small distributor?
It can be if you have staff who can be trained and you stock common parts. But for small operations, the upfront cost might outweigh the benefits—partner-led maintenance could be more practical.
How does a hybrid maintenance approach work?
A hybrid plan mixes in-house handling for simple issues with a partner or manufacturer for complex repairs. It gives you control over basic maintenance while outsourcing the heavy lifting.
