1. Stop using it immediately. If you suspect it's counterfeit, don't risk using it. The battery could be unsafe or the e-liquid could contain harmful substances.
2. Contact the seller. Let them know you believe the product is counterfeit and ask for a refund. Reputable sellers will usually refund you without much hassle. Sketchy sellers will ghost you.
3. Report it. Report counterfeit vape products to the FDA through their Safety Reporting Portal. You can also report suspicious sellers to the FTC and your state attorney general.
4. Contact the real brand. Let the legitimate manufacturer know about counterfeits — they want to know about this too and may be able to help verify whether your product is real.
5. Leave a review. Warn other buyers by leaving an honest review about your experience (where applicable).
6. Dispose of it safely. Don't just throw it in the trash — lithium-ion batteries are a fire hazard. Take it to a battery recycling center if possible.